Making an appointment through our reception:
Arranging a routine face to face appointment
Please call reception 01935 872530 to make your appointment. Routine appointments can usually be booked up to one month ahead and you will be offered the first available appointment with the doctor of your choice or another doctor if this is not convenient. If you need a longer appointment than usual i.e. you need to speak about a multiple issues or you require an examination, please let the receptionist know so we can make provision for this. If you are unable to attend an appointment, please always let us know at the earliest opportunity so that we can offer the appointment to someone else.
Arranging an urgent face to face appointment
If you feel you have a problem that needs medical attention that day and cannot wait for a routine appointment, please call reception on 01935 872530 and request an urgent appointment. You will be offered a face to face appointment with a doctor on the same day by our reception team.
Arranging a telephone consultation
If you wish to speak to a doctor or nurse on the telephone please call reception on 01935 872530 and they will book a routine call for you. You will be able to plan the time for the call with the receptionist and the doctor or nurse will then call you.
The surgery is now offering additional telephone appointments on a late evening on Tuesdays. These sessions are from 6.30 to 7.00pm. Please note that these are for pre-booked, routine appointments and no other facilities, will be available at these times. It will enable those patients who find it difficult to speak to a GP during their working day.
Arranging a home visit
The doctor will make these when there is a genuine inability for a patient to get to the surgery. Please call reception on 01935 872530 with your home visit request as early as possible in the day.
If the visit is not routine please state that it is urgent and it will be dealt with immediately.
Making an online appointment:
Book an in person appointment online
You can book appointments with a doctor or nurse through the ‘systm online’ website. This is protected by the highest security and cannot be accessed by others providing you keep your registration details secure. There is a direct link to the ‘system online’ website on this page.
You will need to use an personal access and ID code to use the service. If you are an existing patient and you are making an in person appointment booking online for the first time please contact reception on 01935 872530 and they will be able to issue you with this. All new patients registering with us will receive a logon and password at the time of registering if they would like to have access to the system. Please note you will be asked to provide ID to allow us to register you with our online system.
Alternatively, you can download the NHS or Airmid apps which are both other options to accessing your healthcare online.
We have a new online access clinic running on Friday afternoons 2pm-3pm that gives patients help with setting up their online account. They are also shown how the system works such as booking appointments and requesting medication. Contact reception to book a slot!
Book a telephone consultation online
You can book a telephone consultation with a doctor or nurse through the ‘systm online’ website. This online service is protected by the highest security and cannot be accessed by others providing you keep your registration details secure. There is a direct link to the ‘system online’ website on this page.
You will need to use an personal access and ID code to use the service. If you are an existing patient and you are making an telephone consultation booking online for the first time please contact reception on 01935 872530 and they will be able to issue you with this. All new patients registering with us will receive a logon and password at the time of registering if they would like to have access to the system. Please note you will be asked to provide ID to allow us to register you with our online system.
Although the appointment will be for a specific time on the session set up, please disregard the exact time. The doctor will phone you at any point during your chosen session so please be available to take the call for the entire duration of the session.
Please do not attend the surgery for a telephone consultation unless the doctor or nurse has requested you to do so. Should you receive a text message reminding you to ‘attend’ the Telephone Appointment at the surgery, please disregard it as you will be contacted by phone and do not need to be physically present at the surgery.
When the surgery is closed
If you wish to speak with the surgery for routine enquiries, booking an appointment or ordering a repeat prescription please get in contact with our reception team during our normal opening hours (between 8am to 6.30pm Monday to Friday). If you need medical assistance when we are closed please find some information on how to find help below:
In an emergency:
In an emergency dial 999 and follow the instructions given by the emergency call handlers
Non-urgent enquiries on weekday evenings/nights from 6.30pm to 8.00am, at weekends and on Bank Holidays will be dealt with by NHS 111 on 111. If you are unwell in the evening, overnight or at the weekend contact NHS 111 by telephoning 1-1-1. This service is for urgent medical situations if you or a member of your family, becomes ill and you are concerned. This replaces NHS Direct and our previous Out of Hours services.
When you ring the NHS 111, your call will be answered by the call centre at St Leonard’s Dorset. A trained member of staff will answer the telephone and take some details from you. They will pass these details straight to a doctor who will call you back to ask more about the problem. In conjunction with you they will decide the best option. Depending on the seriousness of the condition this may be:
- Advice on the telephone
- A visit to a local treatment centre
- A home visit by a doctor, nurse or paramedic
‘Improved Access to General Practice’ appointments:
The CCG and general practices are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, which may be at a different site, please contact the Yetminster surgery reception on 01935 872530 between 8am to 6.30pm Monday to Friday and say that you would like to be considered for an ‘improved access to general practice appointment’.